Job Responsibilities:

a) On-shift support

This role works in shifts to cover production operations and is required to be attached to the assigned production line as directed by the superior.

• Acts as the primary technical support contact for the Shift Production Team (Shift Manager and Operators).

• Responsible for attending to line issues or breakdowns, performing primary troubleshooting, rectifying issues, and handing over the line back to production.

• If an issue requires extended time, escalation or additional support must be initiated according to the Escalation Matrix within the specified timeframe.

• Responsible for all Breakdown-related SAP transactions, including:

  • Conversion of Z1 notifications

  • Completing breakdown information in ZM01 Work Orders

  • Time confirmation

  • Submitting hardcopy Work Orders to the Technical Executive

• Responsible for updating shift and line status under their responsibility in the Log Book or Digital System, as directed by the superior.

• When there are no breakdowns or issues, required to perform machine and condition monitoring as instructed. Any abnormalities identified must be escalated with proper evidence.

• Responsible for completing jobs assigned during the shift and updating job status accurately. Assigned jobs must be linked to ZM02 or ZM04, with proper updates and time confirmation in the respective Work Orders.

b) Preventive Maintenance

• Responsible for participating in and executing Preventive Maintenance (PM) activities as planned by the superior in accordance with the UHT PM Plan.

• Required to coordinate with the superior or external suppliers to ensure proper execution and completion of PM activities.

• Upon completion, job updates must be reported to the superior as part of shift handover.

• Responsible for ZM04 SAP transactions, including completing PM activity details and time confirmation, and notifying the superior upon completion.

• Responsible for carrying out Weekly Care engineering activities when scheduled during their shift.

• Weekly Care activities must be assigned through ZM02 or ZM04, and all related SAP transactions must be completed accordingly.

• If line issues prevent completion of Weekly Care, the technician must escalate promptly to the superior and request support.

c) Corrective Maintenance

• Responsible for executing Corrective Maintenance (CM) activities as planned by the superior based on identified issues or requirements.

• Required to coordinate with the superior or external suppliers for job execution and completion.

• Upon completion, job status updates must be reported to the superior during handover.

• Responsible for ZM02 SAP transactions, including completing CM activity details, time confirmation, and notifying the superior.

• Any issues identified during CM execution must be escalated promptly.

• Required to observe line performance after CM completion and proactively recommend improvements to enhance line efficiency and reliability.

d) SAP Transactions

• Responsible for completing all SAP transactions related to Breakdown, Corrective Maintenance, and Preventive Maintenance Work Orders.

• Must be proficient in SAP transactions including:

  • Z1 Notification conversion

  • ZM01 Work Order

  • ZM02 Work Order

  • ZM04 Work Order

• Responsible for:

  • Completing Work Order information accurately

  • Performing time confirmation for working hours

  • Completing Work Order confirmations

  • Submitting hardcopy Work Orders to the superior

• If the technician does not have an SAP login ID, escalation to the superior is required to resolve the issue.

• If lacking SAP knowledge or experience, proactive escalation is required, and the superior must arrange appropriate training until competency is achieved.

• Required to record 100% of working hours in SAP as evidence of work and complete Work Order documentation in accordance with MPF requirements.

• The superior shall provide the necessary facilities and arrangements to enable accurate SAP time and activity reporting.

 Job Requirements:

• Diploma or Certificate in Mechanical, Electrical, Mechatronics, or related Engineering field.

• Willing to work rotating shifts in a manufacturing or production environment.

• Experience in machine troubleshooting, breakdown handling, and maintenance activities (PM & CM).

• Basic knowledge of SAP maintenance transactions is an advantage; willing to learn if no experience.

• Good problem-solving, communication skills, and ability to follow escalation and safety procedures.

For thousands of people every day, we are more than just a dairy company. To our farmers, our employees, the communities we serve, the businesses we work with and the people to whom we bring happiness, FrieslandCampina means something more. For them it's not just about what we do, but who we are. We value talented people from any background who want to contribute to something bigger than themselves. We encourage all of our employees to make decisions that benefit our entire company. At FrieslandCampina we own our own career and act accordingly. We trust you to make a difference in your job and influence the bigger picture. Working at FrieslandCampina means you are contributing to a better world.