Objective is to enable North Arican commercial, sales to WIN IN THE MARKET based on Food Safety & Quality, by ensuring product portfolio that are marketed by sales and commercial team. Ensuring adequate customer quality communication/support for effective follow-up to reduce complaints for brands & SKU’s, Compliance of warehouse’s, co-packers, transportation companies, promotional objects, etc, ensuring adequate response to complaints and issues in line with RFC CM procedure. Work under guidance of QA manager CSC GNA and KSA to implement QA polices within CSC, sales, WH and EM in KSA.

Education & Experience:

• Master’s degree/Bachelors, preferably in Food Science or relevant field
• Experience (min. 5 years) in QA.
• Preferably knowledge of the dairy products including cheese and production processes
• Experience in working in multi-functional groups and matrix organization.
• Well-developed Analytical especially statistical control Skills to proactive assessment of issues and managing the complaints.
• Good Communication and clear decision-making capabilities.
• Change Management and ability to act in diverse cultures and in an international setting with adaptability to work throughout all organizational layers.

Job Responsibilities:

Implements local & regional Q procedures relevant for FU (a.o. crisis management, complaint management, HACCP warehouse & transport, store audits),

Communication and train on Food Safety, Quality standards and product handling with commercial, customers and sales teams: Bridge  between Make QA, RA and sales. Also support commercial and RA in managing regulatory concerns relevant to product.

Support project and commercial team in assessment of Food Safety and Quality risks in NPD process: Participates in FU/Customer Supply Chain Commercialization Team, is linking pin to cluster / plant QA and RA, makes sure that risks are addressed in the earliest possible stage and participate in Trials specially linked with transportation or market conditions.

Complaint process: Analyses the complaints received in the FU, ensure implementation of corrective & preventive actions to reduce complaints and actively contacts manufacturing plants in case of bigger or recurring complaints.

Managing Q customer support and customer feedback process:  Drives uniformity in Q communication within FU, on topics like customer questionnaires, new/changed customer requirements, certificates, statements, questions related to e.g., specifications, ingredients, origin, Initiates customer feedback process to determine customer satisfaction and establish improvement areas.

Issues and crises: Pro-actively signals FS&Q issues, Is member of the FU crisis team, responsible for minutes keeping, archiving, evaluation, making sure crisis team follows the crisis manual, makes sure that crisis team is always prepared, via training and/or mock exercises related to CSC and Sales and FU.

Reporting to Quality Assurance CSC - GNA/KSA