The PTP Operations Specialist is responsible to support the running end-to-end Procure-to Pay (PTP) activities in ASIA , in line with strategy, policy and guidelines in such a way that the operational and tactical PTP processes run efficiently and effectively meeting the agreed service levels ensuring stakeholder satisfaction.

What we ask

• Minimum 2 years of experience in Procure-to-Pay (PTP) within an international and multicultural environment
• Bachelor’s, or Master’s degree in a relevant field (e.g., Finance)
• Strong communication skills in English, both written and verbal
• High degree of autonomy and ability to work independently
• Strong team player with collaborative mindset
• Continuous improvement mindset with a drive for change
• Adaptability in a dynamic and evolving GBS environment
• Basic project management skills
• Strong prioritization and time management abilities
• Hands-on, proactive “can-do” attitude (Owner’s Mindset)
• Results- and performance-driven (Purpose Driven)
• Customer- and service-oriented (Commercially Obsessed)

Key Responsibilities

The PTP Operations Specialist will be responsible for one or more of the following Purchase to Pay processes:

• Invoice processing
• Invoice receipt (scanning)
• Procurement operations (buying)
• Query management
• ICF framework and audit support

1. Procurement & Helpdesk Operations

• Execute purchase requisitions in line with procurement policies, sourcing guidelines, and ICF framework
• Process indirect materials and services requests in Coupa/SAP PtP systems with accuracy and compliance
• Support resolution of invoice mismatches; escalate and collaborate with relevant stakeholders where required
• Monitor blocked invoice trends, contributing to root cause analysis and improvement initiatives
• Provide first-level support for PtP system queries via ServiceNow, ensuring timely resolution
• Maintain system hygiene and ensure data consistency across procurement platforms
• Act as the Single Point of Contact (SPOC) for stakeholders, guiding procurement processes and ensuring policy adherence

2. Invoice Receipt, Processing & Financial Controls

• Process invoices (third-party, intercompany, trade spend) in accordance with policies, guidelines, and SLAs
• Manage daily workloads, including medium to high complexity tasks across multiple systems
• Execute tasks within the internal control framework to ensure compliance and governance
• Identify process or system gaps and support implementation of improvements
• Act as an authorized user for PtP systems (e.g., Coupa, Routty, Alusta) within the GBS Centre
• Support Month-End Close (MEC) activities, ensuring deadlines and financial accuracy are met
• Resolve supplier and OpCo escalations, maintaining strong stakeholder relationships
• Collaborate with internal teams, OpCos, and suppliers to optimize process flow
• Support internal and external audits by providing required documentation and information

3. Strategic Contribution

• Support the development of departmental strategy and annual planning within PtP
• Contribute to key initiatives (e.g., No PO No Pay, Touchless Invoicing, Vendor Reduction)
• Provide operational insights to inform priorities and business alignment
• Translate strategic goals into actionable team-level initiatives, supporting continuous improvement

4. Projects & Process Optimization

• Identify process bottlenecks and recommend improvement opportunities
• Support implementation of approved process enhancements
• Participate in PtP community initiatives and cross-functional collaborations
• Contribute to continuous improvement projects, ensuring adoption and tracking progress

For thousands of people every day, we are more than just a dairy company. To our farmers, our employees, the communities we serve, the businesses we work with and the people to whom we bring happiness, FrieslandCampina means something more. For them it's not just about what we do, but who we are. We value talented people from any background who want to contribute to something bigger than themselves. We encourage all of our employees to make decisions that benefit our entire company. At FrieslandCampina we own our own career and act accordingly. We trust you to make a difference in your job and influence the bigger picture. Working at FrieslandCampina means you are contributing to a better world.