The PTP Operations Specialist is responsible to support the running end-to-end Procure-to Pay (PTP) activities in ASIA , in line with strategy, policy and guidelines in such a way that the operational and tactical PTP processes run efficiently and effectively meeting the agreed service levels ensuring stakeholder satisfaction.

What we ask

• Minimum 2 years of experience in Procure-to-Pay (PTP) within an international and multicultural environment
• Bachelor’s, or Master’s degree in a relevant field (e.g., Finance)
• Strong communication skills in English, both written and verbal
• High degree of autonomy and ability to work independently
• Strong team player with collaborative mindset
• Continuous improvement mindset with a drive for change
• Adaptability in a dynamic and evolving GBS environment
• Basic project management skills
• Strong prioritization and time management abilities
• Hands-on, proactive “can-do” attitude (Owner’s Mindset)
• Results- and performance-driven (Purpose Driven)
• Customer- and service-oriented (Commercially Obsessed)

Key Responsibilities

The PTP Operations Specialist will be responsible for one or more of the following Purchase to Pay processes:

• Invoice processing
• Invoice receipt (scanning)
• Procurement operations (buying)
• Query management
• ICF framework and audit support

1. Procurement & Helpdesk Operations

• Execute purchase requisitions in line with procurement policies, sourcing guidelines, and ICF framework
• Process indirect materials and services requests in Coupa/SAP PtP systems with accuracy and compliance
• Support resolution of invoice mismatches; escalate and collaborate with relevant stakeholders where required
• Monitor blocked invoice trends, contributing to root cause analysis and improvement initiatives
• Provide first-level support for PtP system queries via ServiceNow, ensuring timely resolution
• Maintain system hygiene and ensure data consistency across procurement platforms
• Act as the Single Point of Contact (SPOC) for stakeholders, guiding procurement processes and ensuring policy adherence

2. Invoice Receipt, Processing & Financial Controls

• Process invoices (third-party, intercompany, trade spend) in accordance with policies, guidelines, and SLAs
• Manage daily workloads, including medium to high complexity tasks across multiple systems
• Execute tasks within the internal control framework to ensure compliance and governance
• Identify process or system gaps and support implementation of improvements
• Act as an authorized user for PtP systems (e.g., Coupa, Routty, Alusta) within the GBS Centre
• Support Month-End Close (MEC) activities, ensuring deadlines and financial accuracy are met
• Resolve supplier and OpCo escalations, maintaining strong stakeholder relationships
• Collaborate with internal teams, OpCos, and suppliers to optimize process flow
• Support internal and external audits by providing required documentation and information

3. Strategic Contribution

• Support the development of departmental strategy and annual planning within PtP
• Contribute to key initiatives (e.g., No PO No Pay, Touchless Invoicing, Vendor Reduction)
• Provide operational insights to inform priorities and business alignment
• Translate strategic goals into actionable team-level initiatives, supporting continuous improvement

4. Projects & Process Optimization

• Identify process bottlenecks and recommend improvement opportunities
• Support implementation of approved process enhancements
• Participate in PtP community initiatives and cross-functional collaborations
• Contribute to continuous improvement projects, ensuring adoption and tracking progress