The Process Control and Query Specialist will be responsible for managing one or more of the following Purchase-to-Pay (PTP) process areas:

• Process control
• Query management
• Support of Travel & Expense (T&E) processes within the team

This role will focus on at least one of the areas above, depending on team requirements and expertise. The incumbent will also contribute to the development of the department’s strategy and annual plan, leveraging their knowledge of PTP processes and operations. This includes supporting key initiatives such as “No PO, No Pay,” touchless invoicing, vendor reduction, and maintaining a clean desk approach.

What we ask

• Bachelor’s or Master’s degree in Finance, Accounting, or a related discipline
• Experience working with ERP systems, preferably SAP
• Exposure to process automation and continuous improvement initiatives
• Experience in an international organization and/or Shared Services (GBS) environment
• Experience working across multiple countries is an advantage
• Strong communication skills in English (mandatory) and Vietnamese (mandatory)
• High level of autonomy with a strong sense of ownership
• Proven team player with a collaborative mindset
• Adaptable to a dynamic and evolving GBS environment
• Continuous improvement mindset with the ability to drive change
• Basic project management capabilities
• Strong prioritization and time management skills

What we offer

• Unique company culture of Dutch heritage and international presence
• Diverse training and mentoring programs to help you grow on your own professional journey
• Exceptional support of cross disciplinary movement within the company to broaden your knowledge and growth paths
• Autonomy and trust to create longer term impact that helps bring better nutrition to the world

Scope of Responsibilities

• Coordinate daily operations across process control, query management, and T&E activities to ensure KPIs, productivity, and continuous improvement targets are met
• Manage and resolve queries from vendors, employees, and business partners with professionalism and accuracy
• Perform first-level query resolution and escalate complex issues when required
• Monitor open items and follow up to ensure timely closure
• Execute Procure-to-Pay (PTP) activities, including invoice processing, claims, returns, master data maintenance, and balance notifications
• Manage GR/IR, AP subledger, and GL accounts, including reconciliations and discrepancy resolution
• Support month-end closing activities and ensure full compliance with internal control frameworks (ICF)
• Process T&E claims, advances, and credit card transactions in line with company policies and regulatory standards
• Perform account reconciliations and ensure timely clearance of aged balances
• Provide first-level support for T&E-related inquiries
• Prepare and deliver regular and ad hoc reports with actionable insights for stakeholders
• Maintain accurate documentation, ensure proper archiving, and support audit readiness
• Identify inefficiencies and proactively drive process improvement and automation initiatives
• Support process standardization, transitions, and migration activities
• Contribute to the development of policies, training materials, and performance metrics
• Collaborate effectively with internal stakeholders and external partners

You and us, we go way back. Maybe you grew up with our products, but you have certainly see our iconic brands on the shelves. Did you know that FrieslandCampina is one of the largest dairy cooperation’s in the world, owned by 10,564 member dairy farmers. Everyday our farmers and 22,961 employees in 32 countries try to get the most out of milk, from grass till glass. To us, milk is not just milk. It is more than that. It is something magical to our farmers, our employees, the communities we serve, the businesses we work with and the people to whom we bring happiness. Its not just about what we do, but we are. Driven by our purpose, to provide better nutrition for the world and good loving for our farmers, now and for generations to come.  
We are constantly looking for new business opportunities to innovate, contribute and bring high-quality nutrition to the world. We build on a high performance and inclusive culture, act with a growth mindset and a go-getter mentality. That means people here are open, friendy and pragmatic. We are team players that seek collaborations built on trust and respect – and embrace the power of differences in order to grow together. One of the reasons why our company is driven by our culture and our believe in the power of “we”. It’s in the our nature. For over 150 years, we treasure the uniqu nature of our differences. It is how we operate.