Within the IT Supply Chain Customer Operations team of FrieslandCampina we are looking for an IT Business Analyst. The team is responsible for all IT solutions within the Sales and Distribution domain (including export)， like SAP ECC， SAP GTS， VMI， Stratech， Ortec and E-invoicing. Currently we are in transformation from ECC to S/4 which will become our new ERP landscape.

Main objectives of the job:

• Manage our incoming Change Requests as CR Coordinator 
• Manage Incidents escalations from our Business
• Design， improve & optimize E2E SD business processes and technology solutions. Balances fit for purpose solutions， process automation and template adherence
• Manage and realize business process excellence via IT supported process solutions. 
• Support to embed change， continuous improvement and innovation into business operations.

What we ask

• Great communication skills
• Good understanding of business needs & operational requirements within an SAP and/or Supply Chain domain
• A combination of application knowledge， technical knowledge and business knowledge.
• Self-managing work attitude
• Sense of ownership， ensuring CR's and other changes are delivered according agreed timelines， quality and against agreed costs

What we offer

• A great working environment in our KL Tech Center in Malaysia.
• Cooperation with a great team of IT experts within the supply chain IT domain.
• An international environment spreading from Europe to the far East with a complex landscape of IT solutions to support our supply chain processes.
• A position where you can have an immediate impact on the quality of the IT services we offer to our business.
• Opportunity to make use of our extensive online and physical training portfolio offered within our FrieslandCampina Academy

Vacancy description

Business process and technology improvement

• Understand E2E business processes and translate business problems and value opportunities into process and technology solutions.
• Assess and validate solution options， both technical and functional
• Liaise with the service development team (Wipro) to suggest a high-level functional solution
• Develop a comprehensive requirement specifications that will determine the estimate of cost， time and resources to deploy solutions

Knowledge 

• Establish a understanding of the assigned business area. E2E process and technology knowledge
• Academic/Bachelor Master or proven further ‘self-learning education’
• 2-3 work experience in domain of SAP SD/MM (ECC or S/4)

Change request Coordination:

• Manage and realize medium and large Change request with different stakeholders
• Continues improvement on the Change Request process. 

Staying true to who you really are， that is your starting point at FrieslandCampina. Because it is precisely by embracing our differences that we can grow together. We want to create a working environment that allows all employees to bring their best and authentic selves. If who we are suits you， but you're not sure if you're the best fit for the role， we still encourage you to apply so we can help you find the role that fits you best.

For thousands of people every day， we are more than just a dairy company. To our farmers， our employees， the communities we serve， the businesses we work with and the people to whom we bring happiness， FrieslandCampina means something more. For them it's not just about what we do， but who we are.

We value talented people from any background who want to contribute to something bigger than themselves. We encourage all of our employees to make decisions that benefit our entire company. At FrieslandCampina we own our own career and act accordingly. We trust you to make a difference in your job and influence the bigger picture. Working at FrieslandCampina means you are contributing to a better world.