Description de poste
Titre:
Customer Development Manager Hay17
Site de l’emploi (court):
Petaling Jaya, 10, MYS, 46300
Domaines:
Ventes et Marketing
Career Site Contract Hours:
32-40
En-tête de la description de l’offre d’emploi:
This role is accountable for leading the integrated design, execution and commercial scale-up of TSNM as an institutional and access-led growth platform for DLMI, growing from a pilot stage of approximately RM1 million in sales to RM25 million in annual sales within three years.
Description de poste:
The incumbent will act as the overall Project Lead for TSNM, with accountability for the integrated business plan, commercial business case, project governance, cross-functional coordination, delivery against agreed milestones and the conversion of approved opportunities into scalable and commercially sustainable programmes.TSNM operates within a school and institutional ecosystem and should not be managed solely as a conventional retail channel. Successful access and growth require institutional permission, stakeholder trust, government and school relationships, policy alignment, route-to-market capability and disciplined commercial execution. The Project Manager will integrate and coordinate cross-functional workstreams: •Corporate Affairs and Business Development, covering government and institutional stakeholder strategy, access, engagement, relationship management and partnership development. •Sales Operations and Commercial Execution, covering route-to-market, distributor management, sales processes, field execution and commercial delivery. •Marketing covering structured school campaigns with relevant brands including Omega / Nutrition launch •Category Customer Development covering trade marketing execution for product placement, planogramming etc. •Finance / Supply Chain support on demand, budget and cost management The Project Manager will not replace the functional ownership, professional accountability or decision rights of Corporate Affairs, Sales or Marketing etc. Respective functions will retain ownership of government and institutional stakeholder strategy, external engagement, relationship management, policy positioning and external commitments. Sales will retain ownership of route-to-market, distributor governance, commercial policies, sales processes and field execution. Marketing will own brand story, and activation in liaison with CCD to drive sell-out Once TSNM has achieved sufficient scale and a stable operating model has been established, the appropriate permanent organisational model will be reviewed by management. Any transition of the role into a permanent School Channel or Key Account position will be subject to a separate management decision and will not be automatic.
Pied de page de la description de l’offre d’emploi:
Key Responsibilities Project Management •Own the integrated TSNM project, including the business plan, commercial delivery, project governance, cross-functional coordination and scale-up roadmap. •Act as the primary internal steering and escalation point between regional stakeholders, DLMI Management Team and the project workstreams, while external stakeholder engagement remains led or governed by the function that owns the relevant relationship or subject matter. •Lead annual planning and make recommendations on investment prioritisation and resource allocation for TSNM, subject to the relevant management and functional approval processes. •Develop and execute a three-year business plan to achieve RM25 million in annual sales while ensuring a profitable and scalable operating model. •Coordinate the design and implementation of the route-to-market framework, distributor model, customer engagement approach, sales processes, KPIs and operating routines in partnership with Sales and the relevant functions. •Drive cross-functional alignment across Marketing, Category, Supply Chain, Finance, Regulatory Affairs, Corporate Affairs, Business Development, Sales and the Management Team to ensure successful implementation. •Set and track agreed workstream deliverables, timelines and dependencies, and escalate material risks, resource gaps or unresolved issues through the appropriate management governance. •Ensure that external engagements, proposals, partnership commitments, distributor arrangements and commercial decisions are aligned with the relevant functional owners and approved through the applicable DLMI governance processes. •Establish performance dashboards, business reviews, forecast processes, risk management routines and project governance forums
Recruiter:
Recruiter email:
Career Site Show Contact Details Recruiter:
Non
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