职位描述
职位名称:
Capability Specialist
职位地点（短）:
Petaling Jaya, 10, MYS, 46300
职能领域:
信息技术和数字整合营销
合同时长:
32-40
职位描述页眉:
The IT CMDB & Software Asset Management (SAM) Process Manager is accountable for governing, designing, and continuously improving the Configuration Management Database (CMDB) and Software Asset Management processes.The role ensures accurate configuration data, software compliance, cost optimization, and alignment with IT Service Management (ITSM) and enterprise governance frameworks.
职位描述:
- CMDB Process OwnershipDefine and maintain the Configuration Management process aligned to ITIL practicesEnsure CMDB data integrity, completeness, and accuracy across all Configuration Items (CIs)
- Establish CI classes, attributes, and relationships (service mapping, dependencies)Govern CI lifecycle (creation, update, retirement)
- Drive CMDB adoption across IT and business stakeholders
- Software Asset Management (SAM) GovernanceOwn end-to-end SAM lifecycle: request → procurement → deployment → usage → renewal → retirement
- Ensure software license compliance and mitigate audit risksManage vendor licensing models (e.g., subscription, perpetual, SaaS)
- Optimize software spend through usage analysis and rationalization
- Oversee software audits and true-up activities
- Data Quality & Compliance Define and enforce data quality standards, KPIs, and audit controls
- Conduct regular CMDB and software asset auditsImplement reconciliation rules and normalization standards
- Ensure compliance with regulatory, contractual, and internal policies
- Tool & Platform Management Own CMDB and SAM tooling (e.g., ServiceNow CMDB, SAM Pro, discovery tools)
- Drive automation (discovery, reconciliation, license tracking)Manage integrations with ITSM, procurement, finance, and cloud platforms
- Stakeholder & Governance ManagementCollaborate with IT Operations, Security, Architecture, Procurement, and Finance
- Facilitate governance forums (e.g., CMDB review board, SAM governance council)
- Provide reporting and insights to leadership (risk, compliance, cost optimization)
- Continuous ImprovementIdentify process gaps and implement improvements
- Benchmark against ITIL, ISO 19770 (SAM), and industry best practices
- Drive maturity roadmap for CMDB and SAM capabilities
- Key Deliverables CMDB data model and governance frameworkSoftware license position (Effective License Position - ELP)
- Compliance and audit reports Service mapping and dependency models
- Process documentation and SOPsKPI dashboards (data quality, compliance, cost savings)
- Key Skills & Competencies Strong knowledge of ITIL (Configuration & Asset Management)
- Expertise in Software Asset Management frameworks (ISO 19770)
- Experience with ServiceNow CMDB & SAM or equivalent platforms
- Data governance and data quality managementVendor licensing and contract interpretation
- Analytical and financial optimization skills
- Stakeholder management and governance facilitationKPIs / Success MeasuresCMDB data accuracy and completeness (%)
- Reduction in orphan/duplicate CIsSoftware license compliance rate (%)
- Audit findings and remediation cycle timeCost savings from license optimization
- Automation coverage (discovery, reconciliation)
职位描述页脚:
For thousands of people every day, we are more than just a dairy company. To our farmers, our employees, the communities we serve, the businesses we work with and the people to whom we bring happiness, FrieslandCampina means something more. For them it's not just about what we do, but who we are. We value talented people from any background who want to contribute to something bigger than themselves. We encourage all of our employees to make decisions that benefit our entire company. At FrieslandCampina we own our own career and act accordingly. We trust you to make a difference in your job and influence the bigger picture. Working at FrieslandCampina means you are contributing to a better world. Add a description about the department, team or specific location.
招聘专员:
Nguyen Nguyen Le Dai
招聘专员 email:
Nguyen.NguyenLeDai@frieslandcampina.com
显示招聘专员联系方式:
Yes
爱上菲仕兰的理由？
有使命感的工作：
我们秉持“自然滋养”的使命-把更优质的营养带给全球亿万消费者，同时陪伴我们的奶农和社会共创可持续的未来。
合作共赢的基因：
在这里，我们跨越地域并肩前行，彼此尊重、彼此成就，把努力汇聚成真正被看见、被分享的成果。
真实可感的影响力：
被信任去尝试、被鼓励去突破，让卓越成为你自己的节奏。
一起成长，彼此点燃：
我们持续投入培训与学习资源，赋能你的每一次成长，你的进阶也同时推动菲仕兰功成乳此。