The primary responsibility of this position is to manage day-to-day activities related to the Order-to-Serve lifecycle, ensuring accurate, timely, and efficient execution of customer orders. The Order-to-Serve Representative acts as a key link between customers and internal teams, supporting a seamless order and delivery process while ensuring a high level of customer satisfaction.

Please note that by submitting your application, you are not applying for a specific position. Instead, your information will be added to our talent pool, and in case a relevant position in our OTC department becomes available, we will review your profile and reach out to you!

What we ask:

• Bachelor's or Master's degree.
• 1–2 years of experience, or 3+ years for a Senior role, in Customer Service, Order Management, Order-to-Cash (OTC), Supply Chain, Logistics, or another customer operations role.
• Fluent English and French/Spanish/Italian/Dutch, both written and spoken.
• Experience with SAP and/or Salesforce systems is an advantage.
• Transition experience is a plus.
• FMCG or supply chain experience is preferred but not required.
• Strong communication and problem-solving skills with a customer-focused mindset.Comfortable working in a fast-paced, international environment.Eager to learn, improve processes, and collaborate across different teams.

What we offer:

• Cafeteria package
• Home office and sustainable travel allowance
• MetLife life- and accident insurance
• Medicover package (Spring White & Hospital+)
• Annual bonus
• Home office opportunity (3 days/week)
• Opportunity to bring in your ideas and to develop further
• Challenging tasks with real added value

Vacancy description:

• Process and manage customer orders from order entry through shipment and delivery.
• Review orders, pricing, delivery requirements, and relevant commercial conditions according to company guidelines.
• Coordinate with internal stakeholders to resolve order, delivery, stock, and service-related issues.
• Communicate with customers regarding their orders and provide timely updates throughout the order lifecycle.
• Process order changes, cancellations, and other customer requests following established procedures.
• Monitor order status and service levels, identify potential issues, and escalate when necessary.
• Work closely with Supply Chain, Logistics, Sales, and other internal teams to ensure smooth order fulfillment.
• Handle customer inquiries and complaints related to orders, deliveries, and product availability.
• Support continuous improvement initiatives to optimize processes and enhance the customer experience.
• Contribute to a collaborative team environment through knowledge sharing, training, and team initiatives.

For thousands of people every day, we are more than just a dairy company. To our farmers, our employees, the communities we serve, the businesses we work with and the people to whom we bring happiness, FrieslandCampina means something more. For them it's not just about what we do, but who we are. We value talented people from any background who want to contribute to something bigger than themselves. We encourage all of our employees to make decisions that benefit our entire company. At FrieslandCampina we own our own career and act accordingly. We trust you to make a difference in your job and influence the bigger picture. Working at FrieslandCampina means you are contributing to a better world. Add a description about the department, team or specific location.