At FrieslandCampina, we are just about to expand our services to an E2E Order-to-Cash scope via a multi year transformation journey, therefore it is great time to join us! The OTC Service Representative plays a key role in customer operations ensuring efficient execution of complete Order-to-Cash (O2C) processes, which is critical for safeguarding revenue, maintaining customer satisfaction, managing disputes and receiving cash.

What we ask:

• Bachelor's or Master's degree.
• 1–2 years of experience in Customer Service, Order Management, Order-to-Cash (OTC), Supply Chain, Logistics, or another customer operations role.
• Fluent English and Dutch OR French, both written and spoken.
• Experience with SAP or another ERP system is an advantage.
• Experience in invoicing, order processing, credit management, or complaint handling is a plus.
• FMCG or supply chain experience is preferred but not required.
• Strong communication and problem-solving skills with a customer-focused mindset.
• Comfortable working in a fast-paced, international environment.
• Eager to learn, improve processes, and collaborate across different teams.

What we offer:

• Cafeteria package
• Home office and sustainable travel allowance
• MetLife life- and accident insurance
• Medicover package (Spring White & Hospital+)
• Annual bonus
• Home office opportunity (3 days/week)
• Opportunity to bring in your ideas and to develop further
• Challenging tasks with real added value

Vacancy description:

The primary responsibility of this position is to deliver day-to-day activities related to Order-to-Cash (OTC) lifecycle, ensuring accurate, timely, and compliant execution of customer-related activities. This role acts as a critical link between internal teams and customers, driving operational excellence and customer satisfaction through the following key contributions:

• Process and manage customer orders from order entry through invoicing.
• Review quotations, pricing, contracts, and payment terms according to company guidelines.
• Oversee accurate customer master data and support contract administration.
• Coordinate with internal stakeholders to resolve order, delivery, stock, and invoicing issues.
• Communicate with customers regarding their orders and provide timely support throughout the order lifecycle.
• Process order changes, cancellations, and credit-related requests following established procedures.
• Monitor service levels and identify potential risks or issues, escalating when needed.
• Support continuous improvement initiatives to help optimize processes and enhance the customer experience.
• Contribute to a collaborative team environment by participating in knowledge sharing, training, and team initiatives.

For thousands of people every day, we are more than just a dairy company. To our farmers, our employees, the communities we serve, the businesses we work with and the people to whom we bring happiness, FrieslandCampina means something more. For them it's not just about what we do, but who we are. We value talented people from any background who want to contribute to something bigger than themselves. We encourage all of our employees to make decisions that benefit our entire company. At FrieslandCampina we own our own career and act accordingly. We trust you to make a difference in your job and influence the bigger picture. Working at FrieslandCampina means you are contributing to a better world.