At Alaska Milk Corporation, we are committed to nourishing Filipino families with quality dairy nutrition. We are looking for a Customer Service Representative (CSR) who will play a vital role in delivering excellent service and ensuring that our products consistently reach customers on time and in full.

This role is responsible for managing the end-to-end order-to-cash process while strengthening collaboration across Sales, Supply Chain, and Logistics—ensuring a seamless and positive customer experience that reflects the Alaska brand.

Key Responsibilities:

Order-to-Cash Excellence

• Process customer orders accurately from order capture to delivery
• Ensure correct pricing, promotions, and order details are applied
• Monitor order fulfillment and proactively address potential issues

Customer-Centric Service

• Serve as the main point of contact for customer inquiries and concerns
• Resolve issues promptly while maintaining a high level of professionalism
• Build trusted relationships with customers and external partners

Collaboration & Coordination

• Work closely with Sales, Logistics, and Supply Chain teams to ensure smooth execution
• Align with stakeholders to consistently meet service level expectations

Performance Monitoring

• Track service KPIs such as order fulfillment, delivery timelines, and customer satisfaction
• Analyze reports and recommend actions to improve service performance

Continuous Improvement

• Support initiatives that enhance efficiency, accuracy, and customer experience
• Contribute to building stronger, more reliable customer service processes

What We Ask 

• Bachelor’s degree in Business, Supply Chain, or a related field
• 1–3 years of experience in customer service, order management, or FMCG operations
• Strong communication and relationship-building skills
• Detail-oriented with strong problem-solving ability
• Proficiency in Microsoft Excel; SAP or ERP experience is an advantage
• Ability to work in a fast-paced and dynamic environment
• Strong coordination and stakeholder management skills
• Customer-focused mindset with a passion for service excellence
• Fluent in Filipino and English

What We Offer

• Opportunity to be part of a trusted Filipino heritage brand
• A meaningful role that contributes to nourishing Filipino families
• Collaborative and values-driven work environment
• Learning and growth opportunities within a leading FMCG organization
• Competitive compensation and comprehensive benefits
• A culture that values malasakit, teamwork, and continuous improvement