Customer Service Representative responsible for managing the end-to-end order-to-cash process, ensuring accurate and timely delivery of customer orders. Works closely with cross-functional teams to deliver reliable service and meaningful customer experiences, supporting Alaska Milk Corporation’s mission of nourishing Filipino families.

At Alaska Milk Corporation, we are committed to nourishing Filipino families with quality dairy nutrition. We are looking for a Customer Service Representative (CSR) who will play a vital role in delivering excellent service and ensuring that our products consistently reach customers on time and in full.

This role is responsible for managing the end-to-end order-to-cash process while strengthening collaboration across Sales, Supply Chain, and Logistics—ensuring a seamless and positive customer experience that reflects the Alaska brand.

Key Responsibilities:

Order-to-Cash Excellence

• Process customer orders accurately from order capture to delivery
• Ensure correct pricing, promotions, and order details are applied
• Monitor order fulfillment and proactively address potential issues

Customer-Centric Service

• Serve as the main point of contact for customer inquiries and concerns
• Resolve issues promptly while maintaining a high level of professionalism
• Build trusted relationships with customers and external partners

Collaboration & Coordination

• Work closely with Sales, Logistics, and Supply Chain teams to ensure smooth execution
• Align with stakeholders to consistently meet service level expectations

Performance Monitoring

• Track service KPIs such as order fulfillment, delivery timelines, and customer satisfaction
• Analyze reports and recommend actions to improve service performance

Continuous Improvement

• Support initiatives that enhance efficiency, accuracy, and customer experience
• Contribute to building stronger, more reliable customer service processes

What We Ask 

• Bachelor’s degree in Business, Supply Chain, or a related field
• 1–3 years of experience in customer service, order management, or FMCG operations
• Strong communication and relationship-building skills
• Detail-oriented with strong problem-solving ability
• Proficiency in Microsoft Excel; SAP or ERP experience is an advantage
• Ability to work in a fast-paced and dynamic environment
• Strong coordination and stakeholder management skills
• Customer-focused mindset with a passion for service excellence
• Fluent in Filipino and English

What We Offer

• Opportunity to be part of a trusted Filipino heritage brand
• A meaningful role that contributes to nourishing Filipino families
• Collaborative and values-driven work environment
• Learning and growth opportunities within a leading FMCG organization
• Competitive compensation and comprehensive benefits
• A culture that values malasakit, teamwork, and continuous improvement