• Master’s degree, preferably in Food Science/micro/chemistry/TQM.

• Experience (10-12 years) in QA and performance excellence.

• Preferably knowledge of the continuous improvement, performance excellence, dairy products and production processes.

• Experience in working in multi-functional groups and matrix organization in hierarchical reporting lines.

• Well-developed Analytical especially statistical control Skills along with Good Communication and clear decision-making capabilities.

• Change Management and ability to act in diverse cultures and in an international setting with adaptability to work throughout all organizational layers.

• Competence and confidence to lead/drive the transformation from the existing way of working to the new way of working based on the new template and tools.

• Fluency in English and command on IT skills like PowerBi, SPC , SAP & regular office tool.QA Operational Strategy & Compliance• Standardization: Driving the "One Way of Working" (OWOW) across MEPA to ensure consistent quality results from CSC to the market.

• Audit Readiness: Implementing rigorous regional procedures (HACCP, Crisis Management) and establish system to conduct distributor/warehouse audits to prevent quality failures before they reach the shelflifeCross-Functional Partnering (CSC Commercial & Sales)

• Market Support: Providing technical QA clearance for all new product launches (NPD) to ensure "product in good shape" from the first day of transit.

• Risk Mitigation: Managing logistics trials and storage standards to prevent product damage during distribution and retail handling.

• Trusted Partners: Vetting and monitoring all outsourced partners including WH;s, co-packers to ensure they meet our strict Food Safety and Quality (FS&Q) benchmarks.• Consumer & Reputation Management including complaint Management in Pakistan

• Voice of Consumer: Managing a high-speed complaint registration and resolution system to turn negative feedback into actionable quality improvements.

• Crisis Defense: Leading the FU Crisis Team and conducting mock exercises to ensure the business is always ready to respond to safety signals.

• Technical Authority: Handling all technical inquiries (specifications, ingredients, origin) for customers and authorities to maintain brand trust. Central communication: ensure cordination and compliance of all the reports comilation, analysis of data, extracting key out come by using SPC and digital avaialable resources for Pakistan as well as MEPA regions