1. Sales effectiveness & RTM enhancement: driving the continuously and consistently of sales productivity improvement by seizing all opportunities reflected into the business plans, executing with a high quantity and quality which under audited.

➢ Seizing RTM opportunities to grow

• Develop Annual Business Plan for RTM implementation in conjunction with commercial team and regional sales manager team

• Develop solid and optimized RTM strategy including of Urban and Rural Approach using the new IT system to exploit and explore to opportunity and potentiality of the market

• Build RTM capabilities and process implementation/ guideline

• Implement and adapt reality of "Optimized RTM strategy" including of Execution Management Surveys, Report, Routines, RTM Models, RTM Toolkits, RTM Dashboard, Distribution Development and Management Dashboard, by working closely with regional sales team to assure that "RTM Execution guidelines" fulfilment, alignment and execution has been implemented as designed and improvement done

➢ Sales effectiveness enhancement

• Execute and evaluate RTM performance distributor infrastructure, monthly coverage plan (MCP) and the sales force span of control.

• Generate and define RTM metrics dashboard and monitor distributors dashboard performance, following ACE dashboard.

• Conduct financial analysis ROI of RTM process to be share with key stakeholders, control system in place to get region compliance on distributor management.

• Maximize SFE via the management of sales force KPIs/ monthly incentives; sales force rewards & programs; Distributor models & roadmap

• Take lead in sales deployment (RTM) agenda and activities (Sales force structure and sizing; route planning) and other sales development projects (selling & sales execution processes & field effectiveness tools of trade)

➢ Ensuring the quality of sales execution, act as an internal auditor
2. Sales capability development: be responsible for the development of sales force capability by implementing and monitoring the annual sales training agenda. Co-leading with HR to build for the future resource in sales (Sales Fresher)
➢ Training Need Assessment

• Build the competencies framework as per positions following ACE guideline

• Define individual and team capability gap for each functions capability based on the business mission/ strategies and competencies framework
➢ Build and execute the training agenda • Design, develop and implement comprehensive annual sales training plan and performance management system that ensure the development of sales skills, knowledge and disciplines

• Do on the job training, follow up and do necessary analysis to ensure quality of successful sales fundamentals implementation in the market

• Conduct qualification pre and post evaluation
➢ Talent recruiting, mapping and developing

• Ensure all of new boarding to be well caring

• Collaborate with HRBP to invest efforts for future leader programs

• Responsible for professional and personal development and career planning for sales organization/ sales fresher to maintain the continuity and meet the business growth.

• Organize leadership programs to sales leaders
➢ Sales force engagement

• Design and execute the annual G4G sales contest

• Performance ranking scorecard design and follow

• Collaborate with sales operation administration to organize the annual AOP meeting and sales conference/ workshop

• Other projects execution according to business requirements
➢ Conduct training materials/ contents

• Build and localize the ACE training materials

• Define and design multi benefits of training materials

• Visualize the feasible topics by video training
3. Customer preference: building the capability and capacity of customer to ensure their performance development following the contract’s principles. Leading the team in all business communication to the internal and external stakeholders including distributors and key accounts via various online/ offline tools to ensure the execution is undertaken as planned.
➢ Customer capability and capacity enhancement

• Giving feedback on the efficiency and collaborate to improve the customer service process, ROI, investment and daily operation based on the provided guideline

• Providing feedback of retailers on the distributor customer service. Managing the improvement

• Performance management by ranking, building and execute the developing roadmap

• Applied KPIs and incentive by monthly/ quarterly/ annually

• Issue working process and monitoring/ auditing
➢ Customer service and change management

• Support sales force to proceed the distributor assessment, recruitment and/ or termination

• Complete and issue the distributor contracting and/ or appendix

• Manage the customer profiling

• Issue and manage the goods return/ recall process 

• Manage the traffic of payment and claims

• Communicating with customers through various channels.
➢ Customer interaction handling

• Create and execute the announcement/ communication activities

• Responding promptly to customer inquiries.

• Acknowledging and resolving customer complaints.

• Keeping records of customer interactions, transactions, comments and complaints.

• Providing feedback on the efficiency of the customer service process.

• Ensure customer satisfaction and provide professional customer support.
4. Transforming the sales system infrastructure: maintain and implement all the advantages of current IT support system, as well as enhancing the long and short term functions to fix with the business requirements
- Daily sales data management and report analytics
- Provide innovative & workable solutions to a wide range of technical and user problems.
- Sales automation tools supply
- Understand new requirements from Sales and other stakeholders, then co- operate with technology team to develop.
- Participate in the development of operating goals and objectives for ICT; recommend, implement, and administer methods and procedures to enhance operations
5. Sales operational administration and communication process/ tools management: overall manage the administration works of Commercial team.
- Budget control
- Incentive and payroll management (internal and external employees, across levels and channels - GT, B2B and MT)
- Organize the sales engagement activities
- Sales tool kits, uniforms and POSM supply
6. Other projects assigned by Sales Director, following the ad-hoc and/or experimental properties of business requirements

The employee must meet the following minimum job requirements to successfully perform the job:
- University graduate.
- At least 3 years experiences in Head of Sales Operations roles.
- Strong experience in designing and managing processes and business planning experience.
- Good communication, presentation & influencing skills.
- Good analysis skill and data management skill.
- Able to work under high pressure with multi-tasking environment.
- Good leadership and team management.
- Good demand of English & IT applications.
- Flexible, supportive and good teamwork player.