This job contributes to FrieslandCampina’s success by ensuring the high level of competence in the Customer Care Area. The Logistics Account Manager takes care of the incorporation of the logistical aspects of the sales/purchasing deals for assigned customers, optimise the logistical processes balancing the customers’ needs and internal possibilities within the logistic plan and sales/purchasing policies of Consumer Dairy to realise optimal service delivery against lowest possible costs, relationship building and bring the whole Customer Supply Chain from FrieslandCampina to a next level; ready for the future. The Logistics Account Manager works in a matrix organisation with customer, sales, category and supply chain perspective.

Apply now with your English resume - stating your availability and salary expectations - and join our team!

What we ask:

• Bachelor's/Master's degree in Business Administration, Supply Chain Management, Logistics, or a related field
• At least 4-6 years of relevant experience in Supply Chain Management, preferably within the FMCG and/or Retail industry
• Strong understanding of end-to-end supply chain and logistics processes
• Experience working with customer-facing supply chain activities and customer operational processes
• Knowledge of supply chain cost drivers and their impact on both customer and company performance
• Experience in managing improvement initiatives and cross-functional projects (continuous improvement mindset)
• Strong analytical skills with the ability to translate data into actionable insights
• Solid knowledge of MS Office applications, particularly Excel
• Experience with SAP (including SAP S/4HANA) or Salesforce is considered an advantage.
• Fluent in English, both written and spoken (Fluency in German or Dutch is an advantage)
• Excellent communication and presentation skills
• Ability to influence and collaborate effectively across functions and organizational levels
• Strong project management and organizational skills
• Cultural and organizational awareness, with the ability to navigate complex stakeholder environments
• Customer-focused with a strong drive for customer satisfaction and operational excellence
• Strong problem-solving skills and ability to take ownership of solutions
• Commercial awareness and understanding of business priorities

What we offer:

• Hybrid working model with 2 days in the office
• A friendly corporate culture with flat hierarchies in a dynamic, motivated team
• An innovative and communicative open-space office concept
• Attractive and performance-related renumeration, attractive social benefits and a company pension scheme
• Benefits such as free-parking, subsidies for public transportation, free products for consumption in our social area
• EGYM Wellpass memberships
• Use of Hidden Gym onsite
• Benefits of JobRad
• Personal and professional development opportunities via our in-house academy

Vacancy description:

Customer Collaboration

• Build and maintain strong relationships with customer supply chain and logistics stakeholders, act as a primary SC contact
• Understand customer processes, needs, and business objectives, and translate them into tailored supply chain improvement plans
• Maintain regular strategic and operational alignment with customers, Sales, Customer Operations, and Supply Chain teams
• Monitor customer satisfaction and initiate actions to improve the customer experience and logistics performance
• Support the development and negotiation of customer-specific logistics agreements and service level expectations
• Contribute to commercial proposals by providing logistics input and ensuring alignment with customer requirements

Logistical Performance

• Monitor, analyze, and report logistics performance at customer level, including service levels, delivery reliability, efficiency, inventory freshness, and logistics costs
• Proactively identify trends, bottlenecks, and improvement opportunities through data analysis and customer insights
• Develop and implement improvement initiatives together with Sales, Customer Operations, and Supply Chain teams
• Identify and escalate potential delivery risks or recurring service issues when needed

Strategy

• Draws and executes logistics customer account development year plan
• Contributes to set up and realize the overall (supply chain) goals of the Customer Supply Chain
• Continuously identify opportunities to improve logistics account management and customer experience.
• Make sure the logistics voice of the customer is known within the SC and the Fighting Unit

Sustainability

• Identify and promote opportunities to improve sustainability and Corporate Social Responsibility performance within the supply chain
• Support sustainability initiatives in collaboration with customers and internal stakeholders

Projects

• Initiate, lead, and participate in customer-related supply chain improvement projects focused on service, efficiency, sustainability, and market development
• Manage logistics-related changes between FrieslandCampina and customers in line with commercial and supply chain guidelines
• Lead or support cross-functional projects, including new product introductions, process improvements, change controls, and supply chain optimization initiatives
• Drive implementation of new customer requirements, supply chain setups, or logistics network changes

Networking

• Build and maintain a strong network of internal and external stakeholders, including customers, logistics providers, suppliers, and industry partners
• Work with Supply Chain Solution Managers and other key stakeholders to develop optimal end-to-end supply chain solutions for customers.
• Share best practices and foster collaboration across teams to continuously improve logistics performance

FrieslandCampina is one of the largest dairy companies in the world with over 150 years of co-operative tradition. The company processes milk from dairy farms into a wide range of dairy products and milk-based ingredients. FrieslandCampina supplies hundreds of millions of people worldwide with valuable nutrients from milk every day. 

FrieslandCampina supplies consumers with dairy products such as milk, yoghurt, condensed milk, dairy drinks, cheese, butter, quark and cream. For professional users in the bakery, confectionery, chocolaterie, kitchen and catering sectors, FrieslandCampina offers a wide range of products, including cream, butter, desserts and fillings. The company also supplies high-quality ingredients to international food manufacturers and the pharmaceutical industry.

Approximately 10,000 member dairy farms in the Netherlands, Germany and Belgium supply over 9.5 billion kilograms of milk for processing into dairy products and ingredients. FrieslandCampina has branches in 31 countries and exports to over a hundred countries worldwide. On average, FrieslandCampina employs more than 21,500 people. In Germany, FrieslandCampina Germany GmbH has a head office in Düsseldorf with the functional units Sales, Marketing, Finance, Customer Supply Chain and General Management. For further information please visit: www.frieslandcampina.com