What we ask

• Bachelor's or Master's degree in a relevant field
• At least 5 years of experience in supply chain management within the FMCG sector
• Knowledge of operational and supply chain processes of customers
• Knowledge of cost drivers within the customer supply chain
• Advanced knowledge of SAP and the MS Office package
• Fluent English language skills, both written and spoken
• Strong stakeholder management and communication skills
• Goal-oriented and results-driven personality
• Project management skills
• Ability to act independently and take initiative
• Strong customer focus

What we offer

At FrieslandCampina you work on strong, globally loved brands enjoyed by millions every day, like Friso, Campina, Chocomel and Frisian Flag. As a farmer-owned cooperative, we combine an international environment with a clear social and sustainable purpose. We support your growth through training, coaching and internal career opportunities. With trust and autonomy, you can make real impact.

Employment benefits:
•    Salary between €4,550 and €6,000 gross per month (full-time), depending on experience and fit for the role.
•    A work week of 32 to 38 hours, a 5% year-end allowance, 10% company bonus, 8% holiday allowance and a pension scheme.•    Hybrid working with flexible working hours, a train card and/or €0.23 per km (max. 30 km one way).
•    200 hours of annual leave, with the option to buy or sell up to 40 hours.
•    A laptop, phone and home office equipment to support flexible working.
•    Wellbeing and inclusion initiatives, such as health support, employee assistance programs and diversity initiatives.
•    Extras at the head office, such as milk and cheese during lunch, fresh fruit and barista coffee.

Vacancy description
As Customer Collaboration & Performance Manager, you contribute to FrieslandCampina's success by driving strong collaboration and performance across the entire customer supply chain. You act as a strategic partner for key customers (strategic and developing), ensuring seamless integration of processes while fostering long-term relationships.
Your focus is on optimizing collaboration, improving processes, and monitoring service levels for all customers, while aligning internal and external stakeholders to deliver an exceptional customer experience and sustainable growth.
Key responsibilities:

Customer Collaboration

• Build and maintain strong, professional relationships with key customer stakeholders across supply chain and broader business functions
• Act as the primary point of contact for strategic collaboration topics, ensuring alignment on end-to-end processes and performance goals
• Ensure the right customer service levels and proactively optimize processes to improve the customer journey
• Understand the customer's internal processes, needs, and strategic objectives to co-create tailored improvement plans that go beyond supply chain optimization
• Facilitate discussions on overall customer experience and satisfaction, initiating improvements across the full customer supply chain
• Negotiate and manage customer-specific SLAs in collaboration with Sales
• Contribute to commercial success by integrating logistical and broader collaboration aspects into proposals and strategic plans
• Drive strategic and tactical thinking on how to serve customers in the short and long term, focusing on collaboration rather than operational execution

Performance & Process Improvement

• Monitor, evaluate, and report customer performance metrics (e.g. service level, efficiency, cost-to-serve)
• Monitor customer performance KPIs with the GBDS team, escalate service issues, and drive solutions to resolve them properly
• Monitor performance management KPIs at category/country level and escalate service issues
• Proactively analyze end-to-end processes and agreements, identify bottlenecks, and advise on improvements that enhance collaboration and efficiency
• Initiate and lead optimization initiatives in partnership with Sales, Logistics, Supply, and Demand teams, ensuring implementation and measurable impact
• Create awareness of customer-related costs and performance drivers to support sustainable and profitable relationships

Sustainability

• Promote FrieslandCampina's Corporate Social Responsibility goals in all customer interactions
• Identify and implement sustainability improvements within customer collaboration and supply chain processes

Projects & Change Management

• Initiate, lead, and participate in cross-functional projects
• Manage the implementation of changes impacting customer collaboration and supply chain processes, ensuring compliance with FC's commercial and operational guidelines
  

Networking & Stakeholder Engagement

• Build and maintain a strong network of internal and external stakeholders, including customers, partners, and industry organizations
• Act as a connector between Sales, GBDS, Supply Chain, and other departments

You are part of the Customer Supply Chain team within the business group FrieslandCampina Professional, and more specifically part of the EU Customer Care team. BG Professional is responsible for selling, planning, producing, and delivering products globally across different channels. The CSC team consists of passionate supply chain professionals who strive to make their work environment better every day. Our passion is to give our customers an excellent customer experience and to continuously improve the way we work, both internally and with the customer.