As Quality Assurance Lead - Customer Supply Chain (CSC), you are part of the Quality organization and serve as the key quality business partner across the end-to-end supply chain. In this role, you are responsible for ensuring products released to the market consistently comply with food safety, quality, halal, customer, and regulatory requirements.

Working closely with Commercial, Sales, Marketing, Supply Chain, Plant Quality Assurance, Regulatory Affairs, Customer Service, distributors, third-party logistics providers (3PLs), co-packers, transport providers, suppliers, customers, and authorities, you will lead quality risk assessments, manage customer quality requirements, oversee complaint and incident management, and ensure organizational readiness for potential quality crises.

You will play a pivotal role in protecting consumers, strengthening customer confidence, supporting business growth, and maintaining the highest standards of product quality across the Customer Supply Chain network.

Key responsibilities:

• Lead quality risk assessments for new product launches, product changes, and commercial initiatives to ensure compliance with food safety, quality, halal, and regulatory requirements.
• Act as the primary quality partner for Commercial, Supply Chain, Sales, Marketing, Customer Service, Regulatory Affairs, and Manufacturing teams.
• Manage customer quality requests, quality agreements, audits, and compliance requirements to maintain strong customer relationships and trust.
• Lead customer complaint management processes, including investigation, root cause analysis, corrective actions, and continuous improvement initiatives.
• Ensure quality compliance throughout the distribution network, including distributors, co-packers, transport providers, and third-party logistics partners (3PLs).
• Coordinate quality-related communications with customers, authorities, and external stakeholders while ensuring timely issue resolution.
• Drive crisis management preparedness, product incident response activities, and quality risk mitigation plans across the supply chain.
• Monitor quality performance, identify improvement opportunities, and lead initiatives to enhance customer satisfaction, product compliance, and operational excellence.

What we ask

• Bachelor's Degree in Food Technology, Food Science, Microbiology, Chemistry, Engineering, Pharmacy, or a related field.
• Minimum 5 years of experience in Quality Assurance, Food Safety, Regulatory Affairs, Supply Chain Quality, or a related function within FMCG, food, dairy, pharmaceutical, or consumer goods industries.
• Strong understanding of food safety, quality management systems, halal requirements, and regulatory compliance.
• Experience managing customer quality requirements, complaint handling, audits, and quality risk assessments.
• Sound knowledge of GMP, HACCP, FSSC 22000, ISO standards, and quality management principles.
• Proven ability to work effectively across multiple functions and external stakeholders.
• Strong analytical, problem-solving, and decision-making capabilities.
• Excellent communication, stakeholder management, and influencing skills.
• Experience with crisis management, product incident management, and quality improvement initiatives is an advantage.
• Fluent in English, both written and spoken.

What we offer

• The opportunity to contribute to a leading global dairy FMCG company.
• A collaborative and inclusive working environment.
• Opportunities to learn, grow, and develop through local and global experiences.
• Exposure to end-to-end quality management across commercial and supply chain operations.
• The opportunity to work closely with customers, regulators, and business leaders to drive quality excellence.
• The chance to #UnleashYourNature and make a meaningful impact on our business and consumers.