Stellenbeschreibung
Stellenbezeichnung:
Capability Specialist
Stellenstandort (kurz):
Petaling Jaya, 10, MYS, 46300
Fachbereiche:
IT & Digital
Career Site Contract Hours:
32-40
Kopfzeile der Stellenbeschreibung:
The IT CMDB & Software Asset Management (SAM) Process Manager is accountable for governing, designing, and continuously improving the Configuration Management Database (CMDB) and Software Asset Management processes.The role ensures accurate configuration data, software compliance, cost optimization, and alignment with IT Service Management (ITSM) and enterprise governance frameworks.
Stellenbeschreibung:
- CMDB Process OwnershipDefine and maintain the Configuration Management process aligned to ITIL practicesEnsure CMDB data integrity, completeness, and accuracy across all Configuration Items (CIs)
- Establish CI classes, attributes, and relationships (service mapping, dependencies)Govern CI lifecycle (creation, update, retirement)
- Drive CMDB adoption across IT and business stakeholders
- Software Asset Management (SAM) GovernanceOwn end-to-end SAM lifecycle: request → procurement → deployment → usage → renewal → retirement
- Ensure software license compliance and mitigate audit risksManage vendor licensing models (e.g., subscription, perpetual, SaaS)
- Optimize software spend through usage analysis and rationalization
- Oversee software audits and true-up activities
- Data Quality & Compliance Define and enforce data quality standards, KPIs, and audit controls
- Conduct regular CMDB and software asset auditsImplement reconciliation rules and normalization standards
- Ensure compliance with regulatory, contractual, and internal policies
- Tool & Platform Management Own CMDB and SAM tooling (e.g., ServiceNow CMDB, SAM Pro, discovery tools)
- Drive automation (discovery, reconciliation, license tracking)Manage integrations with ITSM, procurement, finance, and cloud platforms
- Stakeholder & Governance ManagementCollaborate with IT Operations, Security, Architecture, Procurement, and Finance
- Facilitate governance forums (e.g., CMDB review board, SAM governance council)
- Provide reporting and insights to leadership (risk, compliance, cost optimization)
- Continuous ImprovementIdentify process gaps and implement improvements
- Benchmark against ITIL, ISO 19770 (SAM), and industry best practices
- Drive maturity roadmap for CMDB and SAM capabilities
- Key Deliverables CMDB data model and governance frameworkSoftware license position (Effective License Position - ELP)
- Compliance and audit reports Service mapping and dependency models
- Process documentation and SOPsKPI dashboards (data quality, compliance, cost savings)
- Key Skills & Competencies Strong knowledge of ITIL (Configuration & Asset Management)
- Expertise in Software Asset Management frameworks (ISO 19770)
- Experience with ServiceNow CMDB & SAM or equivalent platforms
- Data governance and data quality managementVendor licensing and contract interpretation
- Analytical and financial optimization skills
- Stakeholder management and governance facilitationKPIs / Success MeasuresCMDB data accuracy and completeness (%)
- Reduction in orphan/duplicate CIsSoftware license compliance rate (%)
- Audit findings and remediation cycle timeCost savings from license optimization
- Automation coverage (discovery, reconciliation)
Fußzeile der Stellenbeschreibung:
For thousands of people every day, we are more than just a dairy company. To our farmers, our employees, the communities we serve, the businesses we work with and the people to whom we bring happiness, FrieslandCampina means something more. For them it's not just about what we do, but who we are. We value talented people from any background who want to contribute to something bigger than themselves. We encourage all of our employees to make decisions that benefit our entire company. At FrieslandCampina we own our own career and act accordingly. We trust you to make a difference in your job and influence the bigger picture. Working at FrieslandCampina means you are contributing to a better world. Add a description about the department, team or specific location.
Recruiter:
Nguyen Nguyen Le Dai
Recruiter email:
Nguyen.NguyenLeDai@frieslandcampina.com
Career Site Show Contact Details Recruiter:
Ja
Warum bei uns arbeiten:
Unsere Mission:
Bessere Ernährung für die Welt. Ein faires Leben für unsere Landwirte – heute und für kommende Generationen.
Unsere Kultur:
Kooperation weltweit, Respekt füreinander, Erfolg für alle.
Spürbare Wirkung
Raum für große Ziele, mit Eigenverantwortung und klarem Fokus.
Dein Wachstum treibt uns an
wir investieren in deine persönliche und berufliche Entwicklung durch Training und Weiterbildung.