Munkaköri leírás
Munkakör megnevezése:
Senior OTC Service Representative - Dutch/French/Italian speaker
Állás helyszíne (rövid):
Budapest, HUN, 1134
Szakterület:
Pénzügy
Munkaidő:
32-40
Munkaköri leírás fejléce:
FrieslandCampina produces and sells consumer products such as dairy-based beverages, infant nutrition, cheese and desserts in many European countries, in Asia, Africa and North-America.
Munkaköri leírás:
We are just about to expand our services to an E2E Order-to-Cash scope via a multi year transformation journey, therefore it is great time to join the company. The Senior Service Representative plays a key role in customer operations ensuring efficient execution of complete Order-to-Cash (O2C) process, which is critical for safeguarding revenue, maintaining customer satisfaction, managing disputes and receiving cash.Key contributions of this role:•Ensure accurate contracts, pricing, and customer data to support seamless order processing.•Drive efficient end-to-end order fulfillment to meet customer expectations and service levels.•Safeguard revenue through timely and accurate invoicing, credit management, and collections oversight.•Maintain financial and operational integrity by resolving disputes and ensuring data and process accuracy.•Support continuous improvement in O2C performance to enhance customer satisfaction and operational efficiency.•Ensures effective cross-functional coordination to resolve market-specific logistics challenges and safeguard operational performance.
Munkaköri leírás lábléce:
The primary responsibility of this position is to deliver day-to-day activities related to Order-to-Cash (O2C) lifecycle, ensuring accurate, timely, and compliant execution of customer-related activities. This role acts as a critical link between internal teams and customers, driving operational excellence and customer satisfaction through the following key contributions:Quote to Order Execution:•Independently review quotations and manage exceptions for complex customers.•Share finalized contracts and handle contract-related queries for complex customers.•Monitor consumption and highlight risks with impact analysis for complex customers.•Validate pricing updates as per approved agreements resolving discrepancies and ensuring accuracy.•Validate and manage payment terms ensuring alignment with approved agreements. Handle complex exceptions.•Oversee accuracy of master data. Perform quality checks and support in resolving discrepancies.•Analyze SLA performance reports and identify root causes of deviations and report them to customers.Order to Invoice Execution:•Update customer orders throughout the order lifecycle for complex orders.•Coordinate and communicate stock availability issues.•Perform batch determination and ensure correct allocation of stock.•Confirm orders in accordance with internal policies (approvals).•Process order changes, including entry of standardized reason codes for changes or rejections.•Resolve open questions and queries on invoicing by way of working with Invoice-to-Cash service reps in GBDS.•Independently coordinate returns.•Independently handle credit-related exceptions.Stakeholder Coordination & Continuous Improvement:•Coordinate with internal stakeholders to manage market-specific challenges, including delayed deliveries, customs-related issues, and rejected trucks under special circumstances.•Serve as the primary operational contact for customers across the order lifecycle.•Independently work on continuous improvement initiatives and drive improvement initiatives. Functional collaboration of GBDS & In-Market Team•Actively engage and contribute to team engagements and trainings.•Operate within a functional setup across multiple OpCos and supply chains, each with distinct service models and lead times.•Build understanding of integrated systems and customer platforms to support seamless coordination and service delivery.Education, work experience:•Bachelor/Master degree 5-6 years of experience, preferably in Customer Operations/Supply Chain Management/Logistics •Experience in O2C, Customer Service (Supply Chain)•Fluent in language of assigned customer group, written and spoken •Good in English, written and spoken •Knowledge of Supply Chain within the FMCG •Expert in Customer service, Order processing and transport or Invoicing. Experience with debit and credit handling, complaint and return handling•Familiarity with complex system landscapes, including ERP systems (SAP), customer integration platforms (Salesforce), and digital tools that support end-to-end order-to-cash processes. •Strong affinity with Continuous Improvement (LEAN) and Digital first mindset
Recruiter:
Ferenc Lenorics
Recruiter email:
Ferenc.Lenorics@frieslandcampina.com
Karrier oldalon megadott Recruiter elérhetőségei:
igen
Miért dolgozz velünk?
Egy inspiráló küldetés:
Táplálni a világot és tisztességes megélhetést biztosítani a gazdáinknak – a jelen és a jövő generációi számára is.
Egy kooperatív kultúra:
A globális együttműködés, a kölcsönös tisztelet és a közös siker vezérli.
Kézzelfogható hatás:
Teret adunk a nagyobb célok eléréséhez, valódi önállósággal és egyértelmű irányt mutatva.
Lehetőség arra, hogy magasabb célokat tűzz ki,
önállósággal és világos fókusz mellett.