The Customer Collaboration & Performance Manager role contributes to FrieslandCampina’s success by driving strong collaboration and performance across the entire customer supply chain. The Customer Collaboration & Performance Manager acts as a strategic partner for key customers (strategic & developing), ensuring seamless integration of processes and fostering long-term relationships. The focus is on optimizing collaboration, improving processes and monitoring service levels for all customers, and aligning internal and external stakeholders to deliver exceptional customer experience and sustainable growth.

The Customer Collaboration & Performance Manager is part of the Customer Supply Chain Professional within the business group FrieslandCampina Professional. BG Professional is responsible for selling, planning, producing, and delivering products globally across different channels.

What we ask:

• Bachelor's or Master's degree in a relevant field
• At least 5 years of experience in supply chain management within the FMCG sector
• Knowledge of operational & supply chain processes of customers
• Knowledge of cost drivers of customer supply chain
• Advanced knowledge of SAP & MS Office package 
• Fluent English language skills (written and spoken)
• Strong stakeholder management & communication skills
• Goal oriented & results driven personality
• Project management skills
• Ability to act independently and take initiative
• Strong customer focus

What we offer:

Career Development & Growth:

• A culture that strongly encourages internal career progression
• Investment in relevant training, learning opportunities, and education within your field of expertise
• A work environment where knowledge sharing is part of our daily culture
• Trust and autonomy to create long‑term impact that contributes to better nutrition for the world

Working Environment:

• An international setting with driven and professional colleagues
• An informal yet ambitious atmosphere where collaboration is key

Compensation & Benefits:

• A salary based on position level, your experience, and your academic background
• Annual bonus
• Health insurance
• Meal allowance
• Gym discounts
• Flexible remuneration options, including transports and childcare vouchers
• Hybrid way of working (50% home office)

Vacancy description:

Key responsibilities of the role:

Customer Collaboration:

• Builds and maintains strong, professional relationships with key customer stakeholders across supply chain and broader business functions
• Acts as the primary point of contact for strategic collaboration topics, ensuring alignment on end-to-end processes and performance goals
• Ensure the right customer service levels and proactively optimize processes to improve the customer journey
• Understands the customer’s internal processes, needs, and strategic objectives to co-create tailored improvement plans that go beyond SC optimization
• Facilitates discussions on overall customer experience and satisfaction, initiating improvements across the full customer supply chain
• Negotiates and manages customer-specific SLAs in collaboration with Sales
• Contributes to commercial success by integrating logistical and broader collaboration aspects into proposals and strategic plans
• Drives strategic and tactical thinking on how to serve customers in short & long term, focusing on collaboration rather than operational execution

Performance & Process Improvement:

• Monitors, evaluates, and reports customer performance metrics (e.g. service level, efficiency, cost-to-serve)
• Monitor customer performance KPIs with GBDS team and escalate service issues, drive solutions to solve issues properly
• Monitor performance management KPIs on category/country level with and escalate service issues
• Proactively analyzes end-to-end processes and agreements, identifies bottlenecks, and advises on improvements that enhance collaboration and efficiency
• Initiates and leads optimization initiatives in partnership with Sales, Logistics, Supply and Demand teams, ensuring implementation and measurable impact
• Creates awareness of customer-related costs and performance drivers to support sustainable and profitable relationships

Sustainability:

• Promotes FrieslandCampina’s Corporate Social Responsibility goals in all customer interactions
• Identifies and implements sustainability improvements within customer collaboration and supply chain processes

Projects & Change Management:

• Initiates, leads, and participates in cross-functional projects
• Manages implementation of changes impacting customer collaboration and supply chain processes, ensuring compliance with FC’s commercial and operational guidelines

Networking & Stakeholder Engagement:

• Builds and maintains a strong network of internal and external stakeholders, including customers, partners, and industry organizations
• Acts as a connector between Sales, GBDS, Supply Chain, and other departments

For thousands of people every day, we are more than just a dairy company. To our farmers, our employees, the communities we serve, the businesses we work with and the people to whom we bring happiness, FrieslandCampina means something more. For them it's not just about what we do, but who we are.

We value talented people from any background who want to contribute to something bigger than themselves. We encourage all of our employees to make decisions that benefit our entire company. At FrieslandCampina we own our own career and act accordingly. We trust you to make a difference in your job and influence the bigger picture. Working at FrieslandCampina means you are contributing to a better world.