Your responsibilities

Maintain and improve

• Provide first level support to end-users
• Report incidents and repair requests to second level support (FrieslandCampina IT)
• Initiate and report change requests (via HPQC system) based on internal requirements
• Act as change agent in implementing new ways of working and assure a uniform way of working within DFE Pharma
• Participate in key user meetings and training

Testing

• Prepare and perform regression tests and raise defects (at least twice a year)
• Test own OPCOs Improvement requests

Training

• Train end-users on system changes (quarterly)
• Train new employees
• Arrange access to multiple systems for onboarding
• Transform provided instructions into localized work instructions
• Maintain localized work instructions as owner

Side tasks

• Maintain customer and logistic related master data in background tables and support structural updates
• Join small improvement projects as needed

What we ask

• Solid knowledge & experience in end-to-end processes
• Ablility to make the day to day issues abstract to define the needed improvement
• HPQC system and process knowledge
• Excellent social and communication skills
• Ability to built relationships with KUs from other OPCOs and RFC IT consultants
• Fluent in English, Dutch fluent in reading and speaking
• Proactivity across own functional boarders
• Ownership and responsibility
• “Improvement mind-set”
• Capability to write test scripts (so also identify where risks could occur)

What we offer

• International working environment with English as daily work language
• A flat organisation structure with short decision-making paths
• Opportunities for professional growth，learning and development

• The Key User works closely together with the OTC Operational Expert, BPO and team members of DFE Pharma and the Key Users of Friesland Campina Ingredients.
• The Key User reports to the Line Manager of OTC process.